Refund or exchange policy

At UK Masala, every pack is prepared with purity, care, and the blessings of Devbhoomi. We truly hope you love our spices, but if something doesn’t feel right, we’re here to help 

Return & Exchange Eligibility
To request a return or exchange, kindly ensure:
The product is unused, in its original condition, and properly packed
The invoice is available at the time of pickup
Products once opened or used cannot be returned or exchanged
When Can You Request a Return/Exchange?
We accept requests only in rare situations like:
You received a damaged product
You got the wrong item
The product was not sealed properly
The product was expired at the time of delivery
Pickup & Replacement
Once your request is approved, we will arrange a pickup from your address
You’ll be informed about the pickup date in advance
For exchanges, the new product will reach you within 5-7 working days after pickup
Delivery Concerns
If you notice any issue with your delivery, please inform us within 48 hours of receiving your order so we can assist you quickly.
Need Help?
For any concerns regarding quality or returns, feel free to reach out to us:

Phone no : +91 96258 91884
Website name : https://www.ukmasala.in/

Order Cancellation
Cancellation requests are accepted only before the order is shipped
If successfully cancelled, a full refund will be processed
Please note, UK Masala may cancel an order due to:
Product unavailability
Pricing or technical errors
Issues with provided details

Refund Policy
Once we receive your returned item, it will be carefully inspected
You’ll be notified about the approval status
If approved, the refund will be processed to your original payment method
It usually takes 5–7 working days for the amount to reflect

At UK Masala, we don’t just deliver spices — we deliver the warmth, purity, and traditions of Devbhoomi to your kitchen 🏔️🌶️

Email: ukmasala1930@gmail.com
Phone: +91 96258 91884
Head Office: Satpuli Sain, Pauri Garhwal, Uttarakhand – 246172
Distributor: Rohini, Delhi – 110085